What You Will Find at Turquoise Aura
What is Turquoise Aura?
Turquoise Aura is a fashion jewellery brand inspired by colour, culture, travel and individual style. Our collections bring together modern, Indian, boho, aqua-inspired and statement jewellery for everyday wear, holidays, celebrations and special occasions.
What collections does Turquoise Aura offer?
Our four signature collections are:
- Aqua Collection – fresh, turquoise-inspired and coastal styles
- Indian Collection – statement jewellery for ethnic and Indo-western looks
- Western Collection – modern jewellery for contemporary styling
- Flea Market Collection – bold, boho and free-spirited designs
Is all Turquoise Aura jewellery made with natural turquoise?
No. Not every turquoise-coloured piece contains natural turquoise.
Depending on the design, our jewellery may feature natural stones, semi-precious stones, treated stones, simulated stones, beads, glass, resin, enamel or other fashion-jewellery materials.
Please refer to the individual product page for specific material details.
Will the jewellery look exactly like the pictures?
We make every effort to show our products as accurately as possible.
However, slight differences may occur because of:
- Screen settings
- Photography lighting
- Natural stone variations
- Handmade or hand-finished details
- Colour and texture variations
These small differences are part of the character of the jewellery and are not considered defects.
Are the jewellery pieces handmade?
Some Turquoise Aura pieces may be handcrafted, hand-finished or hand-assembled, while others may use standard jewellery manufacturing techniques.
Please check the product description for specific details.
Is Turquoise Aura jewellery waterproof?
Unless specifically mentioned on the product page, our jewellery should not be considered waterproof.
To keep your jewellery looking its best, avoid contact with:
- Water
- Perfume
- Sweat
- Lotion
- Hairspray
- Chlorine
- Salt water
- Harsh chemicals
How should I care for my Turquoise Aura jewellery?
A little care goes a long way.
We recommend:
- Wearing jewellery after applying perfume and makeup
- Removing jewellery before bathing, swimming or exercising
- Wiping jewellery gently after use
- Storing each piece separately
- Keeping jewellery in a dry pouch or jewellery box
- Avoiding exposure to moisture and chemicals
Can the colour or plating fade over time?
Yes. Fashion jewellery may naturally show signs of wear over time.
The life of the finish depends on factors such as:
- Frequency of use
- Skin chemistry
- Climate
- Storage
- Exposure to water or sweat
- Perfume and cosmetic products
Normal fading, tarnishing or oxidation caused by regular use is not considered a manufacturing defect.
Are your rings adjustable?
Some rings are adjustable, while others come in fixed sizes.
Please check the individual product page for sizing details before placing your order.
How do I choose the right jewellery for my outfit?
You can shop by mood and occasion through our collections.
Aqua Collection: beachwear, holidays, brunches and fresh everyday looks
Indian Collection: sarees, kurtas, festive wear and Indo-western outfits
Western Collection: dresses, workwear, denim, parties and evening looks
Flea Market Collection: boho outfits, travel looks, festivals and creative styling
You can also visit our Styling Tips page for more inspiration.
Do you offer Cash on Delivery?
Cash on Delivery may be available for selected locations and order values.
Availability will be shown at checkout.
Turquoise Aura may restrict Cash on Delivery for repeated refusals or unsuccessful delivery attempts.
How long does delivery take within India?
Orders are generally processed within 2–4 business days.
Estimated delivery after dispatch:
- Metro cities: 3–6 business days
- Other cities: 5–8 business days
- Remote locations: 7–12 business days
Delivery timelines are estimates and may vary depending on courier serviceability, public holidays or other circumstances.
Do you ship internationally?
Yes, international shipping may be available to selected countries.
Shipping availability and charges will be shown at checkout.
International customers are responsible for applicable customs duties, taxes, import charges and local fees.
Can international orders be returned?
No. All international orders are final sale.
International orders are not eligible for return or exchange.
This includes requests related to:
- Change of mind
- Personal preference
- Size concerns
- Customs delays
- Refusal to pay customs charges
- Minor colour variations
If you receive a materially damaged or incorrect international order, please contact us within 48 hours of delivery with photographs and a clear unboxing video.
Are international orders refundable?
No. International orders are non-refundable.
International shipping charges, customs duties, taxes and import fees are also non-refundable.
Exceptions may apply only where required by applicable law or where Turquoise Aura approves a resolution for a confirmed lost, incorrect or materially damaged order.
What is your return policy for orders within India?
Domestic returns are accepted only in limited cases, such as:
- Wrong product received
- Product damaged on arrival
- Verified manufacturing defect
- Paid item missing from the package
The issue must be reported within 48 hours of delivery.
Returns for change of mind or personal preference are not accepted.
Is an unboxing video compulsory?
Yes.
A clear, continuous and unedited unboxing video is mandatory for claims involving:
- Damaged products
- Incorrect products
- Missing items
- Empty packages
- Tampered parcels
The video should begin before the outer package is opened and clearly show the shipping label and complete contents.
Can I cancel my order?
Cancellation may be requested only before the order is processed or dispatched.
Once the order has been shipped, cancellation may not be possible.
Please contact our customer-care team as soon as possible if you wish to cancel an order.
How can I track my order?
Once your order is dispatched, tracking information will be shared through your registered:
- SMS
Tracking updates may take up to 24–48 hours to appear after dispatch.
What if my order is marked delivered but I have not received it?
Please first check with:
- Family members
- Neighbours
- Building security
- Reception desk
- Local courier partner
If you are still unable to locate the parcel, contact Turquoise Aura within 24 hours of the delivery status being updated.
What if my parcel arrives damaged or tampered with?
If the parcel appears visibly opened, damaged or tampered with, we recommend that you do not accept it.
If you do accept the parcel, record a continuous unboxing video before opening it and contact us immediately.
Do you offer exchanges?
For domestic orders, exchanges may be considered only for approved cases and are subject to product availability.
International orders are not eligible for exchange.
Do you offer gift options?
Selected jewellery pieces may be suitable for gifting.
Gift packaging, if available, will be mentioned on the website or at checkout.
Do you launch new designs regularly?
Yes.
Turquoise Aura is a trend-led fashion jewellery brand, and new designs may be introduced across our Aqua, Indian, Western and Flea Market Collections regularly.
Follow us on social media and subscribe to our updates to discover new drops and styling inspiration.