Terms & Conditions

5.1 Acceptance of Terms

By visiting, browsing or purchasing from the Turquoise Aura website, you agree to these Terms and Conditions, together with our:

  • Shipping Policy

  • Return and Exchange Policy

  • Refund Policy

  • Privacy Policy

  • Product-care instructions

  • Other policies displayed on the website

Do not use the website if you do not agree with these terms.

5.2 Eligibility

You must be legally capable of entering into a binding contract to place an order.

A parent or legal guardian must supervise purchases made for or by a minor.

5.3 Website Information

We aim to keep website information accurate and current.

However:

  • Product colours may vary slightly because of photography, lighting and screen settings

  • Dimensions may vary slightly because of measurement methods

  • Natural materials may differ in colour, shape and texture

  • Handmade or hand-finished products may have minor differences

  • Product descriptions may be updated without prior notice

Such minor differences do not automatically constitute defects.

5.4 Product Materials and Stone Descriptions

Turquoise-coloured products may use:

  • Natural turquoise

  • Treated or stabilised turquoise

  • Reconstituted turquoise

  • Dyed stone

  • Simulated turquoise

  • Howlite

  • Magnesite

  • Resin

  • Enamel

  • Glass

  • Composite materials

  • Other fashion-jewellery materials

Customers must read the individual product description before purchasing.

A colour name, collection name or design name does not by itself guarantee that a product contains a particular natural gemstone.

5.5 Fashion Jewellery Care

Unless expressly stated otherwise, Turquoise Aura jewellery should be kept away from:

  • Water

  • Perfume

  • Lotion

  • Sunscreen

  • Sweat

  • Hairspray

  • Cleaning agents

  • Chlorine

  • Salt water

  • Excessive moisture

Normal fading, oxidation, tarnishing or plating wear may occur with time and use.

The life of fashion jewellery depends on:

  • Frequency of use

  • Storage

  • Climate

  • Skin chemistry

  • Exposure to moisture

  • Exposure to chemicals

  • Handling

5.6 Prices

All prices are displayed in the currency shown on the website.

For Indian orders, prices will include or exclude taxes as stated at checkout and on the invoice.

For international orders:

  • Currency-conversion charges may apply

  • Banks may charge foreign transaction fees

  • Customs duties and local taxes are the customer’s responsibility

Prices may change without prior notice.

The price applicable to an order is the price displayed when the order is successfully placed, subject to correction of obvious errors.

5.7 Pricing and Listing Errors

We may cancel or correct an order where there is:

  • Obvious pricing error

  • Incorrect discount

  • Incorrect product description

  • Technical malfunction

  • Inventory error

  • Suspected fraud

  • Unauthorised promotional use

When a prepaid order is cancelled by Turquoise Aura, the eligible paid amount will be refunded.

5.8 Product Availability

Products are subject to availability.

Adding a product to the cart does not reserve it.

An order may be cancelled when:

  • The product becomes unavailable

  • Inventory was incorrectly displayed

  • Quality inspection identifies a problem

  • Delivery is not serviceable

  • Payment verification fails

  • The order appears fraudulent

5.9 Order Acceptance

Receiving an order-confirmation message does not always mean that the order has been finally accepted.

Turquoise Aura may review, reject or cancel an order before dispatch.

We may limit quantities purchased by one customer, household, account, payment method or address.

5.10 Payment

Customers must use authorised and lawful payment methods.

Payment processing may be handled by third-party providers.

Turquoise Aura is not responsible for:

  • Bank declines

  • Payment-gateway outages

  • Customer network failures

  • Incorrect payment details

  • Third-party payment processing delays

5.11 Cash on Delivery

Cash on Delivery may be available only for selected PIN codes and order values.

We may:

  • Confirm Cash on Delivery orders by call or message

  • Cancel unconfirmed orders

  • Restrict Cash on Delivery for repeated refusals

  • Require prepaid payment for certain orders or customers

5.12 Promotions and Coupons

Promotional codes:

  • Must be used during checkout

  • Cannot ordinarily be applied after an order is placed

  • May have minimum-order requirements

  • May exclude selected products

  • May have an expiry date

  • Cannot ordinarily be combined unless stated

  • May be withdrawn in case of misuse

Turquoise Aura may cancel orders placed through unauthorised or fraudulent coupon usage.

5.13 Intellectual Property

All website content belongs to Turquoise Aura or its authorised licensors, including:

  • Brand name

  • Logo

  • Product photographs

  • Videos

  • Graphics

  • Text

  • Collection names

  • Website layout

  • Packaging designs

  • Promotional material

Content may not be copied, downloaded, reproduced, modified, distributed, resold or commercially used without written permission.

5.14 Customer Reviews and Submitted Content

When you submit a review, photograph, testimonial or other content, you confirm that:

  • You have the right to submit it

  • It is not false, abusive or unlawful

  • It does not violate another person’s rights

  • It does not contain malicious code or spam

You grant Turquoise Aura permission to use the submitted content for website, advertising and promotional purposes, subject to applicable law.

5.15 Prohibited Use

You must not:

  • Use the website unlawfully

  • Attempt unauthorised access

  • Introduce malware or harmful code

  • Copy or scrape website content

  • Place fraudulent orders

  • Use stolen payment information

  • Impersonate another person

  • Misuse coupons or offers

  • Submit false claims

  • Harass staff or service providers

  • Interfere with website security or operation

We may block access, cancel orders or take legal action where misuse is suspected.

5.16 Third-Party Services

Our website may rely on third-party:

  • Payment gateways

  • Courier partners

  • Hosting services

  • Analytics providers

  • Communication platforms

  • Social-media platforms

Turquoise Aura is not responsible for temporary outages, errors or acts caused solely by independent third-party providers, subject to applicable law.

5.17 Limitation of Liability

To the maximum extent permitted by law, Turquoise Aura will not be liable for indirect, incidental, special or consequential losses arising from:

  • Website interruption

  • Delivery delay outside our control

  • Improper product use

  • Allergic or individual skin reactions

  • Failure to follow jewellery-care instructions

  • Loss of business, profit or opportunity

  • Unauthorised account access caused by customer negligence

Nothing in these terms excludes liability that cannot legally be excluded.

5.18 Skin Sensitivity

Individual skin reactions may differ.

Customers with known metal sensitivities or allergies should review product-material information carefully and consult an appropriate medical professional where necessary.

Stop using the product if irritation occurs.

5.19 International Orders

By placing an international order, the customer accepts that:

  • Delivery timelines are estimates

  • Customs clearance may cause delays

  • Import duties and taxes are payable by the customer

  • Local import restrictions are the customer’s responsibility

  • International orders are final sale

  • International orders are not eligible for return, exchange or refund, except where a remedy is mandatory under applicable law or expressly approved by Turquoise Aura

  • Refusal to pay customs charges does not create refund eligibility

  • Turquoise Aura is not responsible for products restricted or seized because of destination-country rules

Customers should verify local import regulations before placing an order.

5.20 Force Majeure

Turquoise Aura will not be liable for delay or failure caused by events outside its reasonable control, including:

  • Natural disasters

  • Floods

  • Fire

  • Pandemic

  • Government restrictions

  • War

  • Civil unrest

  • Courier disruption

  • Strikes

  • Internet failures

  • Power failures

  • Customs delays

5.21 Indemnity

To the extent permitted by law, you agree to indemnify Turquoise Aura against losses arising from:

  • Your unlawful use of the website

  • Fraudulent activity

  • Violation of these terms

  • Violation of third-party rights

  • False information or claims submitted by you

5.22 Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of India.

Subject to applicable consumer-protection law, courts located in Mumbai, Maharashtra will have jurisdiction over disputes relating to Turquoise Aura and website transactions.

Nothing in this clause limits any consumer right to approach an authority or forum available under applicable law.

5.23 Changes to the Terms

Turquoise Aura may revise these Terms and Conditions from time to time.

The updated version will become effective when published on the website, unless otherwise stated.

5.24 Severability

If any provision of these terms is held invalid or unenforceable, the remaining provisions will continue to apply.

5.25 Entire Agreement

These Terms and Conditions, together with the policies linked on the website, form the complete agreement between the customer and Turquoise Aura regarding website use and purchases.